"Human error is not the cause of our troubles; instead, human error is a consequence of the design tools that we gave them" "By removing blame, you remove fear, and by removing fear, you get honesty"
- Wait until the incident is over
- Schedule a blameless-post-mortem meeting
- Make a new post mortem based on the template
cp template.md 00x-name-of-your-mortem.md(there are more helpful tips here) - Fill out your new post mortem during your meeting (you can ask someone to take notes)
- Images can go in the
images/directory if you'd like - Commit your new mortem to this repository
- Follow up on actions