Reopen orders?

[abeulink]

Hello,

How can we reopen our orders after we changed order status to example paid or delivered?

My colleague complained he can't change it back, because he made an error.
I told him my suggestion to keep the orders open as drafts.

Please allow us to reopen our orders.

[mathieumd]

My colleague had the same problem, and we had to manually edit the database to replace the value of field plugin_order_orderstates_id in table glpi_plugin_order_orders from 4 to 1:

-- Modify `id` value to match your order's ID!
UPDATE `glpi`.`glpi_plugin_order_orders` SET `plugin_order_orderstates_id`='1' WHERE `id`='43';

Yes, having an option to force reopening the order would be an improvement.

[github-actions]

This issue has been closed as we only track bugs here.

You can open a topic to discuss with community about this enhancement on suggestion website.
You can also contact GLPI editor team directly if you are willing to sponsor this feature.