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ERR_DLOPEN_FAILED: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /home/vhq/Tools/balena/node_modules/@ronomon/direct-io/binding.node) #2971
ERR_DLOPEN_FAILED: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /home/.../balena/node_modules/@ronomon/direct-io/binding.node)
Error: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /home/.../balena/node_modules/@ronomon/direct-io/binding.node)
at Object..node (node:internal/modules/cjs/loader:1846:18)
at Module.load (node:internal/modules/cjs/loader:1423:32)
at Function._load (node:internal/modules/cjs/loader:1246:12)
at TracingChannel.traceSync (node:diagnostics_channel:322:14)
at wrapModuleLoad (node:internal/modules/cjs/loader:235:24)
at Module.<anonymous> (node:internal/modules/cjs/loader:1445:12)
at Module.patchedRequire (/home/vhq/Tools/balena/node_modules/require-in-the-middle/index.js:256:27)
at Hook._require.Module.require (/home/vhq/Tools/balena/node_modules/require-in-the-middle/index.js:181:27)
at require (node:internal/modules/helpers:135:16)
at Object.<anonymous> (/home/vhq/Tools/balena/node_modules/etcher-sdk/build/aligned-lockable-buffer.js:4:21)
at Module._compile (node:internal/modules/cjs/loader:1688:14)
at Object..js (node:internal/modules/cjs/loader:1820:10)
at Module.load (node:internal/modules/cjs/loader:1423:32)
at Function._load (node:internal/modules/cjs/loader:1246:12)
at TracingChannel.traceSync (node:diagnostics_channel:322:14)
at wrapModuleLoad (node:internal/modules/cjs/loader:235:24)
For further help or support, visit:
https://www.balena.io/docs/reference/balena-cli/#support-faq-and-troubleshooting
Hello @danielzhangau could you please provide more details about the issue? Which balena-cli version and which installation method did you use? which OS version are you in (It looks like linux, in that case, which distro and version too ?)?
I am using Ubuntu20.04 and latest balena-cli. I downgraded balena-cli to version 18.0.0, the error disappears. So will the later version of balena-cli support for Ubuntu20.04?
@danielzhangau Have you tried updating your GLIBC version? Ubuntu 20.04 is no longer LTS so it does not receive glibc updates. Any CLI dependency that requires newer glibc version won't be able to load unless you use up to date and mantained versions of system libs
Activity
otaviojacobi commentedon Aug 12, 2025
Hello @danielzhangau could you please provide more details about the issue? Which balena-cli version and which installation method did you use? which OS version are you in (It looks like linux, in that case, which distro and version too ?)?
Best,
Otavio
danielzhangau commentedon Aug 13, 2025
I am using Ubuntu20.04 and latest balena-cli. I downgraded balena-cli to version 18.0.0, the error disappears. So will the later version of balena-cli support for Ubuntu20.04?
otaviojacobi commentedon Aug 13, 2025
@danielzhangau Have you tried updating your GLIBC version? Ubuntu 20.04 is no longer LTS so it does not receive glibc updates. Any CLI dependency that requires newer glibc version won't be able to load unless you use up to date and mantained versions of system libs