Fix - Use dropdown translation in generated ticket content

src/Glpi/Form/QuestionType/QuestionTypeItem.php

@@ -38,11 +38,13 @@
 use CartridgeItem;
 use Cluster;
 use CommonDBTM;
+use CommonDropdown;
 use CommonTreeDropdown;
 use ConsumableItem;
 use Datacenter;
 use DbUtils;
 use Dropdown;
+use DropdownTranslation;
 use Glpi\Application\View\TemplateRenderer;
 use Glpi\DBAL\JsonFieldInterface;
 use Glpi\Form\Category;
@@ -416,6 +418,18 @@ public function formatRawAnswer(mixed $answer, Question $question): string
             ? $item->fields['completename']
             : $item->getFriendlyName();
 
+        // The ticket content is frozen at submission time, so the value must be
+        // resolved in the requester language here. Conditions are deliberately
+        // left untranslated: they must compare against the source value.
+        if ($item instanceof CommonDropdown) {
+            $name = DropdownTranslation::getTranslatedValue(
+                $item->getID(),
+                $item::class,
+                $item instanceof CommonTreeDropdown ? 'completename' : 'name',
+                value: $name
+            );
+        }
+
         // Append additional fields to match what is displayed in renderEndUserTemplate.
         $itemtype = $answer['itemtype'];
         $extra_parts = [];

tests/functional/Glpi/Form/QuestionType/QuestionTypeItemTest.php

@@ -36,6 +36,7 @@
 
 use Computer;
 use Contact;
+use DropdownTranslation;
 use Glpi\Form\Question;
 use Glpi\Form\QuestionType\QuestionTypeItem;
 use Glpi\Form\QuestionType\QuestionTypeItemDefaultValueConfig;
@@ -453,4 +454,55 @@ public function testFormatRawAnswer(callable $setup): void
 
         $this->assertEquals($case['expected'], $result);
     }
+
+    /**
+     * Non-regression test for #25249.
+     *
+     * The generated ticket content is frozen at submission time, so the item
+     * name has to be resolved in the requester language at that moment. Before
+     * the fix, formatRawAnswer() read the raw completename column and the
+     * answer was stored in the source language whatever the requester used.
+     */
+    public function testFormatRawAnswerUsesDropdownTranslation(): void
+    {
+        $this->login();
+
+        $parent = $this->createItem(Location::class, [
+            'name'        => 'Head office',
+            'entities_id' => $this->getTestRootEntity(true),
+        ]);
+        $child = $this->createItem(Location::class, [
+            'name'         => 'Meeting room',
+            'locations_id' => $parent->getID(),
+            'entities_id'  => $this->getTestRootEntity(true),
+        ]);
+
+        $this->createItem(DropdownTranslation::class, [
+            'items_id' => $child->getID(),
+            'itemtype' => Location::class,
+            'language' => 'fr_FR',
+            'field'    => 'completename',
+            'value'    => 'Siège social > Salle de réunion',
+        ]);
+
+        // The translation cache is built at login, so the user must be logged
+        // in after the translation exists.
+        $this->createItem(User::class, [
+            'name'         => 'fr_FR',
+            'language'     => 'fr_FR',
+            '_entities_id' => $this->getTestRootEntity(true),
+            '_profiles_id' => 1,
+        ]);
+        $this->login('fr_FR');
+
+        $result = (new QuestionTypeItem())->formatRawAnswer(
+            [
+                'itemtype' => Location::class,
+                'items_id' => $child->getID(),
+            ],
+            new Question()
+        );
+
+        $this->assertEquals('Siège social > Salle de réunion', $result);
+    }
 }