Hi, I am Mengze Hong, a PhD student in the Department of Computing at The Hong Kong Polytechnic University (2024-2028)

Research Focus: LLM Evaluations and Benchmarking, Dialogue Data Mining

Industry Experience:

• Project Up (Qingyun) Intern at Tencent, Shenzhen
• NLP Research Intern at WeBank AI Group, Shenzhen

Most recent publications on Google Scholar.

Federated Heterogeneous Language Model Optimization for Hybrid Automatic Speech Recognition
Mengze Hong, Yi Gu, Di Jiang, Hanlin Gu, ChenJason Zhang, Lu Wang, Zhiyang Su
ICASSP 2026. [link]

Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework
Mengze Hong, Chen Jason Zhang, Di Jiang, Qing Li
WWW 2026. [link]

QualBench: Benchmarking Chinese LLMs with Localized Professional Qualifications
Mengze Hong, Wailing Ng, Chen Jason Zhang, Di Jiang
EMNLP 2025 (Main). [link]

Dial-In LLM: Human-Aligned LLM-in-the-loop Intent Clustering for Customer Service Dialogues
Mengze Hong, Wailing Ng, Chen Jason Zhang, Yuanfeng Song, Di Jiang
EMNLP 2025 (Main). [link]