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miguelarocao/README.md

Miguel Aroca-Ouellette

Staff ML Engineer focused on bringing AI from research to production β€” RAG, semantic search, ML infrastructure serving millions.

🌎 Currently traveling the world on sabbatical

🌁 SF Bay Area · June 2026 · Open to Staff+ IC roles

What I've Been Up To

Most recently at Zendesk, where I led the team that launched AI Agents Essentials β€” RAG-powered customer support automation that scaled to 10k+ bot deployments resolving millions of customer queries. Also built semantic search infrastructure handling 2M+ daily queries.

Before that: Google (ad conversion ML), Blue Prism AI Labs (intelligent document processing, filed international patent), Caltech, McGill.

Featured Projects

πŸ“΅ Screenheads β€” Mobile web app that gamifies screen-free social gatherings. Put your phones down and compete.

πŸ§— Grip Gauntlet β€” Browser-based climbing training game with Bluetooth force sensor integration. Turn your hangboard workout into a ring-collection challenge.

πŸŽ“ RL-Starterpack β€” Tutorial materials from my RL for Information Retrieval talks at ECIR 2021 and Search Solutions 2020.

β™ŸοΈ Guerilla β€” Deep learning chess engine built with my brother. CNN-based position evaluation + iterative deepening game tree search. ~1800 ELO.

Writing & Research

Get In Touch

LinkedIn

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  1. RL-Starterpack/rl-starterpack RL-Starterpack/rl-starterpack Public

    Jupyter Notebook 34 12

  2. crvx crvx Public

    CRVX

    Python 1

  3. StephAO/HAHA StephAO/HAHA Public

    Agents to play overcooked ai

    Python 15 9

  4. StephAO/guerilla StephAO/guerilla Public

    Python 3