docs: add Free Tenant Inactivity Policy page by developerkunal · Pull Request #1474 · auth0/docs-v2

developerkunal · 2026-06-30T16:37:28Z

Description

Adds a new operational policy page documenting Auth0's inactivity policy for free tenants. The page covers how the policy works (90/120/150 day notice schedule), what counts as qualifying activity to prevent deletion, and what happens to tenant data once deletion is queued.

Also adds the page to the English navigation under Troubleshoot → Customer Support → Operational Policies, after the Entity Limit Policy entry.

Testing

Verified the page renders and appears in the sidebar locally with mint dev.
Ran mint broken-links to confirm no broken links.

Checklist

I've read and followed CONTRIBUTING.md.
I've tested the site build for this change locally.
I've made appropriate docs updates for any code or config changes.
I've coordinated with the Product Docs and/or Docs Management team about non-trivial changes.

github-actions · 2026-06-30T16:37:51Z

Summary

Status	Count
🔍 Total	2
✅ Successful	1
⏳ Timeouts	0
🔀 Redirected	0
👻 Excluded	1
❓ Unknown	0
🚫 Errors	0
⛔ Unsupported	0
Full Github Actions output

mintlify · 2026-06-30T16:40:45Z

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mintlify · 2026-06-30T16:44:07Z

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mintlify · 2026-06-30T16:47:34Z

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nick-gagliardi · 2026-06-30T18:45:05Z

+
+**Effective Date:** June 30, 2026
+
+This policy applies to **free Auth0 tenants only**. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you.


Is there a specific time frame we can reference here? How frequently is periodic removal, and what constitutes an "extended period" of inactivity?

Is there a specific time frame we can reference here? How frequently is periodic removal, and what constitutes an "extended period" of inactivity?

yes 90 days it's mentioned in the next section, after 90 days of inactivity the tenant will be marked as inactive and would be scheduled for deletion.

How frequently is periodic removal
this is an on -going state, all free tenant if they fall in 90 days inactivity bucket gets queued for deletion.

nick-gagliardi · 2026-06-30T18:45:39Z

+
+**Effective Date:** June 30, 2026
+
+This policy applies to **free Auth0 tenants only**. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you.


Suggested change

This policy applies to **free Auth0 tenants only**. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you.

This policy applies to free Auth0 tenants only. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you.

We may want to also consider moving this to a callout due to the high level of importance.

nick-gagliardi · 2026-06-30T18:46:25Z

+
+This policy applies to **free Auth0 tenants only**. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you.
+
+## How It Works


Suggested change

## How It Works

## How it works

https://oktainc.atlassian.net/wiki/spaces/DOCS/pages/642812478/Document+Structure#Capitalization

nick-gagliardi · 2026-06-30T18:47:28Z

+
+If your free tenant shows no activity for **90 consecutive days**, it is marked as inactive and the deletion process begins. Auth0 will attempt to send up to three email notifications to the admin email added to your tenant before your tenant is permanently deleted.
+
+1. **First notice** — sent after 90 days of inactivity


Suggested change

1. **First notice** — sent after 90 days of inactivity

1. **First notice**: sent after 90 days of inactivity

nick-gagliardi · 2026-06-30T18:47:36Z

+If your free tenant shows no activity for **90 consecutive days**, it is marked as inactive and the deletion process begins. Auth0 will attempt to send up to three email notifications to the admin email added to your tenant before your tenant is permanently deleted.
+
+1. **First notice** — sent after 90 days of inactivity
+2. **Second notice** — sent after 120 days of inactivity


Suggested change

2. **Second notice** — sent after 120 days of inactivity

2. **Second notice**: sent after 120 days of inactivity

nick-gagliardi · 2026-06-30T18:47:44Z

+
+1. **First notice** — sent after 90 days of inactivity
+2. **Second notice** — sent after 120 days of inactivity
+3. **Final notice** — sent after 150 days of inactivity


Suggested change

3. **Final notice** — sent after 150 days of inactivity

3. **Final notice**: sent after 150 days of inactivity

nick-gagliardi · 2026-06-30T18:48:53Z

+  Keep your administrator email address current in the Auth0 Dashboard. Notifications sent to outdated or invalid addresses do not pause the deletion timeline.
+</Callout>
+
+## Prevent Deletion


Suggested change

## Prevent Deletion

## Prevent deletion

nick-gagliardi · 2026-06-30T18:49:37Z

+  If you need to keep a tenant but do not expect regular usage, consider upgrading to a paid plan. Paid tenants are not subject to inactivity deletion.
+</Callout>
+
+## What Happens to Your Data


Suggested change

## What Happens to Your Data

## What happens to your data

nick-gagliardi · 2026-06-30T18:50:20Z

+
+## Learn more
+
+- [Auth0 Community](https://community.auth0.com)


Do we need this?

Since these are unpaid customers they don't have dedicated support the only way to reach out is through community, therefore linked the page so that any concern could be raised there

docs: add Free Tenant Inactivity Policy page

5ce5ae2

developerkunal requested a review from a team as a code owner June 30, 2026 16:37

mintlify Bot deployed to staging - main June 30, 2026 16:48 View deployment

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mintlify Bot deployed to staging - main June 30, 2026 16:57 View deployment

nick-gagliardi reviewed Jun 30, 2026

View reviewed changes

docs: apply review feedback to Free Tenant Inactivity Policy page

06ec8a3

mintlify Bot deployed to staging - main July 2, 2026 14:52 View deployment


		Effective Date: June 30, 2026

		This policy applies to free Auth0 tenants only. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you.

	This policy applies to free Auth0 tenants only. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you.
	This policy applies to free Auth0 tenants only. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you.


		This policy applies to free Auth0 tenants only. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you.

		## How It Works


		If your free tenant shows no activity for 90 consecutive days, it is marked as inactive and the deletion process begins. Auth0 will attempt to send up to three email notifications to the admin email added to your tenant before your tenant is permanently deleted.

		1. First notice — sent after 90 days of inactivity

	1. First notice — sent after 90 days of inactivity
	1. First notice: sent after 90 days of inactivity

	2. Second notice — sent after 120 days of inactivity
	2. Second notice: sent after 120 days of inactivity

	3. Final notice — sent after 150 days of inactivity
	3. Final notice: sent after 150 days of inactivity


		## Learn more

		- [Auth0 Community](https://community.auth0.com)

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developerkunal commented Jun 30, 2026

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