docs: add Free Tenant Inactivity Policy page #1474
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| description: Describes Auth0's inactivity policy for free tenants. | ||||||
| title: Free Tenant Inactivity Policy | ||||||
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| **Effective Date:** June 30, 2026 | ||||||
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| This policy applies to **free Auth0 tenants only**. Auth0 periodically removes free tenants that have had no activity for an extended period in order to maintain platform health and meet data privacy obligations. If your tenant is on a paid plan, this policy does not apply to you. | ||||||
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We may want to also consider moving this to a callout due to the high level of importance. |
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| ## How It Works | ||||||
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https://oktainc.atlassian.net/wiki/spaces/DOCS/pages/642812478/Document+Structure#Capitalization |
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| If your free tenant shows no activity for **90 consecutive days**, it is marked as inactive and the deletion process begins. Auth0 will attempt to send up to three email notifications to the admin email added to your tenant before your tenant is permanently deleted. | ||||||
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| 1. **First notice** — sent after 90 days of inactivity | ||||||
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| 2. **Second notice** — sent after 120 days of inactivity | ||||||
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| 3. **Final notice** — sent after 150 days of inactivity | ||||||
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| If no activity is detected by the final notice, your tenant is queued for permanent deletion. | ||||||
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| <Callout icon="triangle-exclamation" color="#F97316" iconType="regular"> | ||||||
| Keep your administrator email address current in the Auth0 Dashboard. Notifications sent to outdated or invalid addresses do not pause the deletion timeline. | ||||||
| </Callout> | ||||||
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| ## Prevent Deletion | ||||||
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| The best way to keep your free tenant is to maintain regular activity. Auth0 counts any of the following as qualifying activity: | ||||||
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| - A user login through any application on the tenant | ||||||
| - An Auth0 Dashboard login by an administrator | ||||||
| - A Machine-to-Machine (M2M) token request from any application | ||||||
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| Any one of these actions resets the inactivity clock. Auth0 checks for activity on a regular basis, so keeping a scheduled login or token request is sufficient to prevent deletion. | ||||||
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| <Callout icon="file-lines" color="#0EA5E9" iconType="regular"> | ||||||
| If you need to keep a tenant but do not expect regular usage, consider upgrading to a paid plan. Paid tenants are not subject to inactivity deletion. | ||||||
| </Callout> | ||||||
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| ## What Happens to Your Data | ||||||
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| Once a tenant is queued for deletion, all associated data is **permanently and irreversibly deleted**. Auth0 cannot recover data after deletion is complete. | ||||||
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| This process is carried out in compliance with applicable data privacy regulations, including those governing personal data. | ||||||
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| ## Learn more | ||||||
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| - [Auth0 Community](https://community.auth0.com) | ||||||
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There was a problem hiding this comment. Since these are unpaid customers they don't have dedicated support the only way to reach out is through community, therefore linked the page so that any concern could be raised there |
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| - [Auth0 Operational Policies](/docs/troubleshoot/customer-support/operational-policies) | ||||||
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Is there a specific time frame we can reference here? How frequently is periodic removal, and what constitutes an "extended period" of inactivity?
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yes 90 days it's mentioned in the next section, after 90 days of inactivity the tenant will be marked as inactive and would be scheduled for deletion.