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Document Ask Fern transcript resolution filter and origin page #6723

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7b8ae1d
docs: Ask Fern transcript resolution filter and origin page
devin-ai-integration[bot] Aug 23, 2026
215dce7
docs: consolidate Ask Fern transcripts changelog entry
devalog Aug 24, 2026
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9 changes: 9 additions & 0 deletions fern/products/dashboard/pages/changelog/2026-08-23.mdx
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## Ask Fern transcript filters and origin pages

<ChangelogTags>ai</ChangelogTags>

The Ask Fern transcripts table now shows whether each conversation was resolved, plus the documentation page the question was asked from. Filter by **All**, **Resolved**, or **Unresolved** to find documentation gaps; the CSV export matches the filtered table.

To review transcripts, go to the **Metrics** tab in the [Dashboard](https://dashboard.buildwithfern.com/) and select **Ask Fern conversations**.

<Button intent="none" outlined rightIcon="arrow-right" href="/learn/docs/ai-features/ask-fern/overview#features">Read the docs</Button>
2 changes: 2 additions & 0 deletions fern/products/docs/pages/ask-fern/what-is-ask-fern.mdx
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Expand Up @@ -72,6 +72,8 @@ Ask Fern comes with built-in tools to help you understand how users interact wit
View conversations per day in the [Fern Dashboard](http://dashboard.buildwithfern.com), drill down into individual conversations, and export to CSV.

The Dashboard also reports a **resolution rate** over the last week, month, or year — the percentage of conversations where Ask Fern returned a cited response. Conversations where the assistant can't find relevant information count as unresolved.

Each conversation in the transcripts table shows its own resolution verdict and the documentation page the question was asked from, such as `/plants/watering`. Filter the table by **All**, **Resolved**, or **Unresolved** to find documentation gaps; the CSV export matches the filtered table.
</Accordion>
<Accordion title="Query log retention">
The end-user queries that power Ask Fern analytics are retained indefinitely by default. To purge them on a schedule, go to the **Settings** tab in the [Fern Dashboard](https://dashboard.buildwithfern.com/) and scroll to the **Query log retention** card. Set a retention period between 1 and 3650 days. Queries older than that period are purged and no longer appear in analytics.
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